Last year I spent a few months working with Westpac's marketing and product teams to revamp their Home Loans section. We had fancy new templates designed by Infinity to play with, so this was our chance to make our copy just as modern and accessible. So we reviewed, restructured, chopped out about 40% of the existing content and developed a brand new Property Investment hub.
It was great! At times a little mind boggling! But mostly fun! This kind of restructuring job is like a great logic puzzle to me, and it really brushed up my skills in content mapping, sitemapping and using Balsamiq for wireframing. And of course, simplifying a whole lot of words down into a clear, easy-to-read user journey.
And we just won People's Choice for Best Plain English Communication! Yahoo!
"Members of the public also submitted entries for two categories. The People’s Choice awards recognise the best and worst in government and corporate communications. Westpac won the Best Communication award for its web content about the often-complex topic of home loans. Of this entry the judges said, ‘This is a well-constructed website that explains a complex range of options and considerations in clear, straightforward language. Taking out a home loan is an important decision, made even more so by the current housing affordability crisis."